We’re here to help and aim to respond to all queries within 3–5 working days.

Our team is available during office hours:
Monday to Friday, 8:30am – 5:30pm (UK time)

Please note: our mailboxes are not monitored outside of these hours.

We work through emails from oldest to newest to ensure fairness, please avoid sending multiple messages, as this may delay our response time to you.

To help us resolve your query as quickly as possible, please ensure you include the following details in your message:

- Your order number
- The email address used to place the order
- Your full name and postcode
- A brief explanation of your reason for contacting us

Thank you for your patience and understanding — we’ll be in touch as soon as we can!